Rusty awaiting his chariot .. he had to wait longer than we anticipated.
Let me start by saying that I’ve rented U-Haul trucks, trailers and dollies in the past without issue. So, I guess it was my turn …
I picked up the trailer in Pasco at 8:00. They were quick to get it hooked up for me, so quick that they didn’t hand me any damage sheet. Just in case, I figured I’d take a quick look at the trailer to see if there was any damage. It was good that I did, because I saw a bent light.
To be honest, I didn’t check it all that closely (I figured that’s what U-Haul is supposed to do when a trailer it turned in at a U-Haul location). So, I snapped a pic to record the damage just in case.`
Apparently, the Pasco location does NOT check their trailers closely, because when we arrived in Renton (3 hours later) Ann took a closer look at the light and found it was broken. We thought about just zip tying it in place, but felt that, given the length of the trip, we ought to get it properly repaired.
After a couple calls and a visit to the U-Haul website, I finally got through to a U-Haul rep. He was great. He promised someone would arrive in an hour. To U-Haul’s credit, a tow truck driver named Richard from Lynn’s Towing arrived on time, but he didn’t have the parts to fix the trailer. Richard, a forty year tow truck veteran, said I’d need to swap the trailer. He suggested I call U-Haul and tell them I needed a new trailer.
Well, after a couple phone calls, I found myself transferred to a dead phone line. Sigh.
However, while I ran into an awkward call system, Richard didn’t waste any time. He got himself connected with a local U-Haul to explain what happened. Then, he organized another tow truck driver to pickup our trailer, take it back to U-Haul and bring back a new trailer. This was all done as I was holding on the phone with U-Haul. Soon, Richardhad it all taken care of and he told me to hang up the phone.
So, instead of spending the night in Spokane, we spent the night in Renton, then headed out early this morning.
U-Haul’s slogan used to be “Adventure in Moving”. Yesterday, the company lived up to that for sure!
