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This article appeared in the February 1956 issue of Willys News. No pics were added, but I thought the article itself was interesting.
This story is still relevant today, especially customer service and over charging. The main reason I still drive my 30 year old clunkers, some prefer to call them vintage vehicles. Whatever!
For years the bad rap with new car dealer service centers was that they only hired young inexperienced mechanics that left after they got experience for better pay elsewhere. In other words they learned how to repair cars on yours, so everyone found an independent garage that they trusted instead. Not sure if that’s still the case.
The article mentions gas stations siphoning repair work away from dealers. When I was young there were lots of gas stations with a couple bays doing repair work. For the most part those days are over, today almost every gas station around me only sell gas.
Well, they sell gas, food and drinks around here (higher margin and less mess than automotive repair); the gas station auto repairs shops are gone around here, too. To make the situation more confusing these days, to get an oil change I go to one shop, to get tires I go to another shop, if I need a muffler, that’s a third shop, a tune up can often be a forth shop, and a full service is usually to a dealer (or another shop). The major brands in these niches and their advertising have contributed to the splintering of the car repair business. But, in my mind, no major business has successfully built a franchised brand around the concept of acting as a TRUSTED 3rd party general practitioner (though dealer repair facilities are the closest to this concept) for car maintenance repairs (if there is, I can’t think of a national example).
You’re right Dave, I forgot about gas station mini marts selling beef jerky and soda, but since I pay at the pump here in Pennsylvania (almost every station here is self-service) I practically never go inside them. They don’t make any extra money off of me.
I think you’re asking a lot by hoping a third party corporate franchise can be trusted to consistently make quality car repairs. I can’t think of any successful examples on my side of the country either.